By Deb S - 3 Feb 22 10:15 AM
Are you aged between 16 and 24?
Are you claiming Universal Credit?
Do you have a criminal record?
If so, you may be interested in joining our team as a helpline advisor. You'll be based in our Maidstone Office, working 25 hours per week (we are flexible in terms of days and hours).
Main responsibilities and tasks- Act as first point of contact for new and existing clients from various channels including telephone, email, WhatsApp, live chat and prioritising urgent cases when necessary.
- Providing information and advice on a range of issues such as criminal record checks for employment, disclosure of criminal records, applying to college/university, travelling abroad with a criminal record.
- Signposting clients to alternative sources of support when Unlock are unable to assist.
- Provide emotional support as well as practical support to clients who present with complex issues.
- Share experiences with other helpline advisors and participate in team meetings, voicing any concerns regarding the impact of a call upon you personally.
- Ensure clients are treated with dignity and respect taking account of the need for equality and diversity in the way in which clients are assisted.
- Keep accurate and timely records ensuring high quality data is input on our CRM system for the purpose of continuity of work, information retrieval, statistical monitoring and report preparation.
- Keep up to date with policies and procedures relevant to the role and undertake any relevant training.
Skills and experience- Be a person with a criminal record.
- Good IT skills - including Microsoft Office and a knowledge/understanding of databases.
- Confident in communicating by email, telephone, WhatsApp etc.
- Experience of carrying out administrative tasks.
- Empathetic with excellent listening skills and the ability to be non-judgemental.
- Ability to cope with a busy and demanding workload.
- Flexible attitude towards work, with the ability to adapt to change.
- Ability to prioritise own workload.
- Ability to work with colleagues as part of a small team.
To apply
If you are interested in applying please speak with your Jobcentre Work Coach.
Interviews will be held in Maidstone on Wednesday 23rd February.
|
|