I've done all this Deb.
What it was I asked her could she do me a referral to mental health services, which she said she would do as I was told the officer in court I would get help with it... And the officer who inducted me told me I would get the help.
I text her 4 weeks after she promised to make the referral and asked her to chase it up. She hadn't done it and put in the referral from court 2 months before...Which caused an ambulance and police come to my house. They admitted there was some sort of mistake after making me feel very vulnerable in my own home when I hadn't done anything wrong or wasn't ill. I had visitors at the time too.
All my neighbours saw what was happening (me refusing to let the police in my house) It has been very embarrassing for me having to explain it was a mistake.
I have worked in the drugs services and am probably a lot more competent than she could ever be. She blatantly lied about the referral saying she had made it but there was a miscommunication. She told me she would make the referral 25th April. I asked her to chase it up on 24th May because I had not had any correspondence. Because she hadn't done it she passed it to another college and they had to go back to the original referral from the court which because of me being honest and telling the original officer my head was a mess and that I was feeling suicidal caused the police and ambulance visit.
She blatantly lied about it when challenged and came the attitude when I called her out about wanting to see the referral she had made. Her body language told me she was lying and I told her I had done courses due to being a lone worker with street homeless and could clearly see she was telling lies.