Your probably right. We should all be thankful that there is a forum and it’s free to use but it is annoying to think all it probably need a a quick button press somewhere to update everything.

I got a response today from my email to say their forum developers have been informed of the issues and they are working on them.

At least they have acknowledged they know about it now.

I rung Unlock before Christmas and they said they were working on it then and it would hopefully be resolved in a few days.  Haven't followed up since then but obviously a few days have passed since then

Ooh maybe not as positive as first thought then.

Hi All

So sorry for the ongoing problems with theForum. We are continuing to work with our Forum developer to rectify the issues you're having in posting to some of the forum threads. 

To free up storage capacity, it may be necessary to permanently archive some of the older posts (those posted prior to 2016) which we intend doing over the weekend of 6 and 7 February 2021. We will of course endeavour to keep any older threads which contain information and advice which is of particular interest or relevance. 

In the meantime, may I thank you all for your continued support and don't hesitate to get in touch with the helpline if you require any information or advice. 

Debs


 

Need Unlocks advice? Visit our self-help information site or contact our helpline

I'm trying to post a topic and keep getting an error, is this a forum issue?

Unfortunately yes issues have persisted for a number of months now. I found anything more than 3 lines of text will fail to post, anything with in will still pop up an error but post will succeed usually.

Agreed, Dan.

I wonder if someone has accidentally changed an underlying database field to 255 Text and/or changed its character set?

Test with even more text added by using Edit.

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Scrub that. I was able to edit a short post once to add more text that went over that limit(see above). However, this only appears to be allowed once as the edit option disappears after you update it.

Could be many reasons as to what is causing the error, I can only assume from Debbie's post that there is only one person who maintains the forum which is now starting to exceed storage capacity. To add to the complications as mentioned, with lock down rules being applied, the developer may have to work from home and is unable to access the forum to fix the issue. No other choice but to wait it out and hopefully a fix is applied soon.

The only way I could post a topic was to use a one word title, then a one word first message. Post it, and then go back and edit it, at that point it would let me add as much text as I wanted. It says error, but it still posts. So try replying to posts with a single word, post it, and then go back in and edit it and leave your actual reply.

I spoke to Debbie last week. 
Apparently it should be back to normal working order by the end of the week.
Fingers crossed.

Hi, I've been away from here for a while due to it not working. Is this fixed now?

Someone said fixes might be happening end of the week so fingers crossed

Testing.....

Edit: Error still pops up after posting so I am guessing not

I was getting errors all morning still. 

Test test test it was the best of times it was the worst of times test test test 

Test test test 123 test test 

We’re they posted without an error?