HI E72, I have good news to report...
I have had no further correspondence from rossendales but I agree they were typical "ballifs" on the phone and had no interests in the facts at hand etc.
I sent proof of my finances to the legal aid agency, bank statements, mortgage statements, credit card bills etc. A few days ago I had a reply saying that my debt had been reduced to nil, and to report any contact from rossendales directly to the legal aid agency... This was not the grovelling apology I was expecting and they haven't accepted any responsibility for the mistake but at least it's over I think!
I would recommend you contact the LAA directly as rosendales were no use to talk to, if they keep hassling you seek help from the CAB, hopefully you will have better luck!
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